FAQ

Les Granges campsite
(Groléjac, Dordogne)

 

1. Getting ready

 
Do the rental units include blankets/duvets and pillows?

At all Oléla’s establishments and in all rental units, duvets and pillows are provided (the number depends on the capacity of the rental unit).

 
Actually, I would like to rent a TV and a barbecue after all.

Log into your customer area. Then click on the "Bookings” tab. In the “Action” column, click on Edit > Add a service, and pay online.

 
We have booked a mobile home for 6 people, but there is a baby with us as well as 6 adults!

In the interests of safety and in compliance with regulations, the maximum number of people indicated includes babies and must not be exceeded. If the number of people exceeds the unit’s indicated maximum capacity, the manager may refuse admission to the site.

 
Can I bring my pet with me?

One pet is allowed per pitch, for a fee of €5.00 per night or €35.00 per week.

A vaccination record must be shown on arrival.

Class 1 and class 2 dogs are not allowed on the campsite.

Pets are not allowed in our “Standing” range accommodation or in the gites.

 
Can I have a map of the campsite before my holiday?

Campsite maps cannot be provided until you arrive. However, for any special request, you can contact our booking service by e-mail at contact@olela.fr. The campsite manager will do everything in his power to satisfy your request.

2. Arriving at the campsite

 
Pre-check in 10 days prior to your arrival

To make your arrival easier and reduce waiting times at reception, we can give you all the elements you need to check in in advance.

To do this, go to your customer area and log in with the username and password you received with the confirmation of your stay. Once you have logged in, click on the "Bookings” tab. In the “Action” column, click on Edit > Pre-check in. 

Before carrying out your pre-check in, ensure that you have paid for your stay in full (including any services). If not, you can do so now by bank card from your customer area.

 
At what time can I get access to my pitch/rental unit?
  • For pitches: from 15:00 onwards
  • For rentals: from 16:00 onwards.

 

If you arrive late : an envelope with your name on it will be placed in a box next to reception. This envelope will contain a map of the establishment (on which the pitch you have booked will be highlighted) and the access code for the entry barrier to the establishment. Take the envelope and set up your belongings. Please complete your arrival formalities at reception the following morning.

Vehicle traffic is prohibited between 00:00 and 07:00.

 
What documents do I need to check in?

You will need the exchange voucher that was sent to you after payment of the balance.

If you haven’t received one, please check your spam email. Otherwise, you can request your exchange voucher from our booking service by e-mail at contact@olela.fr, or from our partner through whom your stay was booked.

3. Enjoying your stay

 
Which services are available on site?

Please see Les Granges campsite sheet for a list of the services available, which will depend on the dates of your stay.

 
Can I wear swimming shorts in the pool area?

In the interests of comfort, hygiene and safety, men, children and infants must wear proper swimming briefs. Women may wear one-piece swimsuits, bikinis or trikinis. Boardshorts, bermuda shorts, boxer shorts, burkinis or any other long items of clothing are strictly prohibited in our water parks. Any person wearing swimwear that does not comply with these rules will be forbidden to enter the water park.

 
Compulsory wristband

On some of our campsites, it is compulsory to wear the campsite wristband, for security reasons and to avoid unwanted intrusions.

4. Oléla health charter

 
Which health rules have been put in place?

Many of you have been asking us about the health regulations you must follow during your stay. Here are the measures we have put in place, listed according to each site area, so we can do our utmost to ensure that everyone is effectively protected against coronavirus SARS-CoV-2. These measures have been devised in accordance with our National Federation’s health protocol. Read the measures here.

 
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Have you still not found the answer to your question?

You can contact our staff by e-mail at the following address:

 granges.reception@olela.fr  

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