Frequently asked questions

• By phone: contact our vacation advisors
On www.olela.fr: accessible 24/7, make your reservation freely with secure payment.

For all bookings:

• More than 30 days from arrival, we will ask you to pay the deposit by credit card in order to confirm the booking.
  The balance of the stay can be paid by credit card, ANCV, ANCV Connect, bank cheque or bank transfer.
• Less than 30 days before arrival, the total amount of the stay will be requested by credit card.

• For the rental of a camping pitch, the reservation will be accompanied by 100 € as a deposit + booking fees + cancellation insurance (optional). The balance of the stay must be paid no later than 30 days before arrival.
• For accommodation rental, the reservation must be accompanied by a payment corresponding to 30% of the total amount of the stay as a deposit + booking fees + cancellation insurance (optional). The balance must be paid no later than 30 days before arrival.

Payment by Chèque-Vacances (ANCV) is possible according to the conditions below.
Chèque-Vacances do not cover tourist taxes or travel insurance (optional).
These are to be sent only by post to the following address:
Service Clients Oléla
4 rue Auguste Herbert
85560 Longeville sur Mer

We strongly advise you to send them by registered letter with acknowledgement of receipt.
We cannot be held responsible for any loss or theft during the delivery of your payment.

If you are not in possession of your paper Chèque-Vacances by the date of payment of the balance, we will ask you to pay this by credit card.
You can send them to us at a later date (by post only), and we will then re-credit your credit card.
No exchanges will be accepted on site upon receipt.
For all Chèque-Vacances Connect payments, simply contact our vacation advisors on +33 (0)2 51 20 41 94.

You can pay for your stay in several instalments:

• Payment in 2 instalments free of charge with Oléla.
• Payment in 4 instalments with our partner FLOA.

Find all the information here.

The balance of the stay must be paid no later than 30 days before arrival.

Following receipt of your booking, a check is carried out by our vacation advisors.
You will then receive a confirmation e-mail within 24 hours.

If you encounter problems when paying by credit card, there are several possible reasons:

• If your credit card has never been used, it is obligatory to withdraw from an ATM before proceeding with an internet or telephone purchase,
• The expiry date has passed,
• The limit has been exceeded,
• Only Mastercard and Visa credit cards are accepted. Virtualis cards are also accepted, but only for telephone payments to our vacation advisors.

If the problem persists, please contact your bank.

• For all reservations made by telephone, the handling fee is €25.
• For all bookings made on www.olela.fr, the booking fee is €10.

The booking fee is free for all camping pitch bookings outside July-August.
The booking fee is due at the time of booking.

Travel insurance covers a large part of life's hazards, whether health, economic or material.
The amount, corresponding to 5% of the amount of accommodation (rental or camping pitch with additional people), is payable in full and only at the time of booking.
Find all the information here.

Travel insurance is taken out and paid for at the time of booking.
Once your stay has been confirmed, it cannot be added and/or deleted.

To modify or assign your booking, contact our vacation advisors.
To cancel your booking:

• You have subscribed to travel insurance?
  • Please inform our vacation advisors by mail as soon as possible,
  • Declare your claim with our insurance provider Campez Couvert on the website www.declare.fr.
• You have not subscribed to travel insurance?
  Send an e-mail to our teams as soon as possible or contact our vacation advisors.

To proceed with your new booking, please contact our vacation advisors.

When booking, it is possible to:

• Make a request (close to the swimming pool, sunny location, far from the facilities...) which we will implement as far as possible, at no additional cost,
• Choose your pitch number at an additional cost and subject to conditions.

You can request this from our vacation advisors once your holiday is over:

• By mail
• By telephone

Any complaints regarding your stay should be sent by post within 15 days of the end of your stay, to the following address:

Service Clients Oléla
4 rue Auguste Herbert
85560 Longeville sur Mer
or by e-mail

No more need to print out your documents (confirmation, voucher...)!
However, we recommend that you keep them in your mailbox.
If you haven't received them, first check your junk mail, otherwise we invite you to contact our customer service or the partner with whom you booked your stay.

• For a stay in a rental, the keys are handed over from 4pm.
• For a stay in a pitch, this is available from 3pm.

For early arrivals, you can complete the formalities at reception (opening times can be consulted on the Oléla app), and so take advantage of the facilities / services while waiting for your pitch or rental to become available.

At Oléla, you can arrive at any hour!

If you expect to arrive late, a envelope with your name will be waiting for you in a display case located at the reception entrance.

It will contain:

• The campsite map with your assigned pitch number,
• The gate code to enter your vehicle.

⚠: gates are closed between 11pm and 7am. If you arrive during this time, please park your vehicle in the free parking lot at the entrance.

On the next day after your arrival, we invite you to come and complete the administrative formalities at reception.

The campsite map will only be given to you on the day of your arrival. When you make your reservation, you can:

• Please let us know if you have any special requests (close to the swimming pool, sunny pitch, away from the facilities, etc.), which we will implement as far as possible at no extra charge.
• Choose your pitch number at an extra charge and subject to conditions.
  

We offer a wide range of equipment* for hire:

• Draps (single and double beds),
• Bath kit (towels + bath mat),
• Kitchen kit (tea towels + hand towels),
• Baby kit (cot, high chair, bathtub),
• Stroller,
• Gas barbecue.

As their stock is limited, we advise you to book them at the same time as your accommodation.
* according to establishments.

According to our establishments, we offer a whole range of bikes for adults and children with trailers, baby carriers and baskets.

Hire is for a minimum of 4 hours and possible for half a day, a day, a week or even longer!

No reservations possible, hire is only possible on site, at reception.

Only one pet is allowed per pitch, for a fee of 6 €/night or 40 €/week.
The vaccination certificate must be up to date and presented on arrival.

Please note:

• Dogs in the 1st (attack dogs) and 2nd categories (guard and defense dogs) are not allowed on our premises.
• Pets are not allowed in our Prestige and Évolution accommodation ranges, nor in the house and apartments at Le Petit Rocher campsite (Vendée).
  

The Cashless bracelet is a contactless, fully dematerialized payment system that makes vacations easier for you!

Means of payment accepted at our establishments:

• At reception: cash, bank card and vacation vouchers (ANCV). These means of payment are accepted to credit your Cashless bracelet.
• At the bar, snack bar and grocery store: bank card or Cashless bracelet only.

Managing your Cashless account
To track your consumption and recharge your Cashless bracelet, simply access the platform dedicated to your campsite:

• Camping Park er Lann 3* on the Presqu'île de Quiberon: Espace Cashless
• Camping Le Petit Rocher 4* en Vendée : Espace Cashless
• Camping Les Peupliers 4* sur l'Île de Ré : Espace Cashless
• Camping Signol 5* sur l'Île d'Oléron : Espace Cashless

For reasons of compliance and safety, the number of people indicated cannot be exceeded bearing in mind that a baby counts as one person.

If the number of people exceeds the maximum capacity of the accommodation, the management reserves the right to refuse access to the establishment.

On each pitch is parking for one vehicle only, except near our Tribu 12-person mobile homes (only at the Signol campsite on the Ile d'Oléron) and Tribu 8-person mobile homes (only at the La Mignardière campsite near the Châteaux de la Loire), where two vehicles are allowed.

A free parking lot is located at the entrance to each establishment, where you can park your second vehicle.

Minors unaccompanied by their parents or legal guardians are not allowed on our premises.

Our establishments are accessible to People with Reduced Mobility.

In terms of accommodation, we offer the mobil-home adapted PMR that can accommodate up to 6 people:

• All rooms are designed for easy movement in a wheelchair.
• The doors are sliding, the worktop in the kitchen is lowered, the shower room has a walk-in shower cubicle with medical chair.
• Outside, a ramp provides easy access to the wooden terrace.
  

Duvets and pillows are available in all our accommodations. Their number increases according to the number of beds.
Consult the typical inventory of our accommodations here.

For safety and insurance reasons, it is not possible to pitch a tent on a rental pitch.

You can, however, reserve a bare pitch depending on availability at the establishment you are staying at.

You can of course welcome visitors to your pitch.

We invite you to come and declare them at reception upon their arrival.

They will then be given a wristband for access to the aquatic area and other facilities of the establishment.

As a reminder: the maximum capacity of the accommodation or pitch must not be exceeded in the presence of visitors.

You'll find a charging station for electric vehicles at our campsites Le Petit Rocher**** (Vendée), Les Peupliers**** (Ile de Ré) and Signol***** (Ile d'Oléron).

For each use, we invite you to pick up an activation card for the station at reception.

• For all departures after 7am and before reception opens, please come by reception the day before your departure to inform our team.
• For all departures before 7am, gate opening time, we invite you to park your vehicle, the day before your departure, in the free parking lot at the entrance.
  Thank you also for dropping by reception to inform our team.

In both cases, for all rental stays, keys are to be deposited in the letterbox in front of reception on your departure.

• For a stay in a rental, it must be vacated before 10 a.m.
• For a stay in a pitch, it must be vacated before 12 p.m.
  

Wearing a wristband is compulsory to ensure your safety and prevent intrusion by outsiders.

It will be given to you on arrival.

Your children must remain under your responsibility and supervision.

Parental presence is required for access to the aquatic area.

For reasons of hygiene and safety:

• Only clothing suitable exclusively for swimming, fitted and short, is accepted: swimsuits with one or two pieces, briefs or swimming shorts.
• Bikinis and trikinis are permitted.

Boardshorts, Bermuda shorts, boxer shorts, burkinis and any other long garments are forbidden in our aquatic areas.

Any person not wearing a swimmer's outfit complying with these regulations will be denied access. The rules and regulations of our aquatic areas are posted at the entrance.