FAQ

• By phone: contact our holiday advisers on +33 (0)2 51 20 41 94.
• On www.olela.co.uk: accessible 24/7, make your reservation freely with secure payment.

For any room reservation:

• When booking, you will be asked for a 30% deposit by credit card to confirm your stay. The balance of the stay will be paid on site by credit card or bank transfer.

For any apartment reservation:

• More than 30 days from arrival, we will ask you to pay the deposit by credit card in order to confirm the reservation. The balance of the stay can be paid by credit card or bank transfer.
• Less than 30 days from arrival, the total amount of the stay will be requested by credit card.

• For the rental of a room, the reservation will be accompanied by a payment corresponding to 30% of the total amount of the stay as a deposit. The balance of the stay will be payable on site, upon arrival.
• For the rental of an apartment, the reservation will be accompanied by a payment corresponding to 30% of the total amount of the stay as a deposit + cancellation insurance (optional). The balance of the stay must be paid no later than 30 days before arrival.

• For a stay in a room, the balance must be paid on site, upon arrival.
• For a stay in an apartment, the balance must be paid no later than 30 days before arrival.

Following receipt of your reservation, a check is carried out by our holiday advisers. You will then receive a confirmation email within 24 hours.

If you encounter problems when paying by credit card, there are several possible reasons:

• If your credit card has never been used, it is mandatory to make a cash withdrawal from an ATM before making a purchase by internet or phone,
• The expiry date has passed,
• The credit card limit has been exceeded,
• Only MasterCard and Visa credit cards are accepted.

If the problem persists, please contact your bank.

Travel insurance covers a large part of life's hazards, whether health, economic or material.

Its amount, corresponding to 5% of the accommodation cost, is payable in full and only when booking.

It is only applicable for any stay in an apartment, on an optional basis.

Find all the information here.

Subscription to travel insurance and payment are made when booking.
Once your stay is confirmed, it cannot be added and/or deleted.

As a reminder: travel insurance is only applicable for stays in an apartment, on an optional basis.

To modify or transfer your reservation, contact our holiday advisers on +33 (0)2 51 20 41 94.

To cancel your reservation:

• Have you taken out travel insurance?
  1) Please inform our holiday advisers by email at contact@olela.fr, as soon as possible,
  2) Declare your claim to our insurance provider Campez Couvert on the website www.declare.fr.
• Have you not taken out travel insurance?
  Send an email to contact@olela.fr as soon as possible or contact our holiday advisers on +33 (0)2 51 20 41 94.

In the event of cancellation or modification of the reservation by the customer, the following conditions will apply:

For a stay in a room:

• Until D-5: free of charge,
• between D-5 and D-1: amount of deposit,
• between D-1 and D0 or no-show: 100% of the stay.

For a stay in an apartment:

• Until D-30: 30% costs as termination compensation corresponding to the deposit paid,
• between D-30 and D0: 100% costs as termination compensation.

To proceed with your new reservation, please contact one of our holiday advisers at +33 (0)2 51 20 41 94.

You can request this from our holiday advisors once your stay has ended:

• By phone on +33 (0)2 51 20 41 94.
• By email at contact@olela.fr.

Any complaint relating to your stay must be sent by mail within 15 days after the end of the stay, to the following address:

Service Clients Oléla
4 rue Auguste Herbert
85560 Longeville sur Mer
France

or by e-mail to relation.client@olela.fr.

Thank you for presenting your voucher that we sent you by email after the payment of the balance of your stay. If you have not received it, please check your spam emails first, otherwise we invite you to contact our reservations department at +33 (0)2 51 20 41 94 or the partner with whom you booked your stay.

Whether you stay in a room or in an apartment, accommodation is available to you from 4 p.m. on the day of arrival.

If you plan to arrive after 8 p.m., please inform our establishment as soon as possible on +33 (0)6 79 18 02 46.

The day after your arrival, we invite you to come and complete the administrative formalities at reception.

We offer for rental:

• Linens (single and double beds - for apartment stays only),
• Bath kit (bath sheet + towel),
• Baby bed...

As their stock is limited, we advise you to reserve this equipment at the same time as your accommodation.

No, we do not offer bicycle rental. However, a shelter is available free of charge for your equipment.

Pets are not allowed on the property.

Free parking is at your disposal, subject to availability, within the establishment and is intended primarily for People with Reduced Mobility and short-stay customers (less than 7 nights).

It is limited to 17 places, including one suitable for PRMs, it cannot be guaranteed or reserved or included in any way in the overnight stay or rental of accommodation (one vehicle maximum per accommodation).

Guests with reduced mobility must contact the establishment before their stay to be able to benefit from a reservation (PRM card required).

Another free car park is available just 50 m from the establishment.

Yes, the establishment is accessible to People with Reduced Mobility.

In terms of accommodation, we offer the Superior Double Room PRM which can accommodate up to 3 people.

Non accompanied minors are not allowed on our premises.

You can make your payments by cash and credit card.

You can welcome visitors to your accommodation. We invite you to come and declare them at reception as soon as they arrive.
As a reminder: the maximum capacity of accommodation must not be exceeded in the presence of visitors.

No, the establishment does not have a charging station.

Whether you are staying in a room or in an apartment, accommodation must be vacated before 11 a.m. on the day of departure.

For any departure before 8 a.m., reception opening time, we invite you to inform our team in order to settle your bill.