FAQ
1. Booking and payment of your stay
You have 2 options:
- Contact directly one of our holiday advisors on +33 (0)2 51 20 41 94
- o Book directly via our website.
- More than 30 days from arrival date : Deposit by bank card only, balance by bank card, ANCV holiday vouchers, cheque, Cadhoc or TirGroupé vouchers, bank transfer, or cash.
- Less than 30 days from arrival date : Payment in full by bank card.
You can pay all at once or in 2 or 3 instalments.
Full details on this page.
At the latest, 30 days before your date of arrival.
There are several possible causes of problems encountered when paying by bank card:
- The card has never been used: no internet or telephone purchases can be made with a “carte bleue” bank card until it has been used to withdraw money from a cash dispenser
- The card has reached its expiry date
- Your purchase limit has been reached
- We accept Mastercard and Visa cards only
In case of difficultly, please contact your bank to seek a solution.
These documents can be provided on request at the campsite during your stay.
No, our sites have not been certified by VACAF, except Le Village Parisien campsite.
When you book, you have the possibility of stating your pitch preferences. However, Oléla is unable to guarantee that such requests will be satisfied. Your pitch number can only be given on your day of arrival.
2. Arrival at your holiday destination
You will need the exchange voucher that was sent to you after payment of the balance.
If you haven’t received one, please check your spam email. Otherwise, you can request your exchange voucher from our booking service on +33 (0)2 51 20 41 94, or from our partner through whom your stay was booked.
- For pitches, from 3pm.
- For rentals, from 4pm.
- For pitches, by 12 noon
- For rentals, by 10 am.
Campsite maps cannot be provided until you arrive. However, for any special request, you can contact our booking service on +33 (0)2 51 20 41 94. The campsite manager will do everything in his power to satisfy your request.
One pet is allowed per pitch, for a fee of €5.00 per night or €35.00 per week.
A vaccination record must be shown on arrival.
Class 1 and class 2 dogs are not allowed on the campsite.
Pets are not allowed in our “Standing” range accommodation or in the gites.
Pets are not allowed in Le Moulin du Roch campsite.
3. Your rental unit / pitch
At all Oléla’s establishments and in all rental units, duvets and pillows are provided (the number depends on the capacity of the rental unit).
At all Oléla’s establishments and in all rental units, duvets and pillows are provided (the number depends on the capacity of the rental unit).
In the interests of safety and in compliance with regulations, the maximum number of people indicated includes babies and must not be exceeded. If the number of people exceeds the unit’s indicated maximum capacity, the manager may refuse admission to the site.
4. Admission to the swimming pool
In the interests of comfort, hygiene and safety, men, children and infants must wear proper swimming briefs. Women may wear one-piece swimsuits, bikinis or trikinis. Boardshorts, bermuda shorts, boxer shorts, burkinis or any other long items of clothing are strictly prohibited in our water parks. Any person wearing swimwear that does not comply with these rules will be forbidden to enter the water park.
On some of our campsites, it is compulsory to wear the campsite wristband, for security reasons and to avoid unwanted intrusions.