FAQ
1. Booking and payment of your stay
How do I book my stay?
You have 2 options :
- Contact directly one of our holiday advisors on +33 (0)2 51 20 41 94
- Book directly via our website www.olela.fr
How do I pay for my stay?
More than 30 days from arrival date : Deposit by bank card only, balance by bank card, ANCV holiday vouchers, cheque, Titre Cado, Cadhoc or TirGroupé vouchers, bank transfer, or cash. Less than 30 days from arrival date: Payment in full by bank card.
Can I pay in instalments?
You can pay all at once or in 2 or 3 instalments. Full details on this page.
When must I pay the balance?
At the latest, 30 days before your date of arrival.
What should I do if there’s a problem with my card payment?
There are several possible causes of problems encountered when paying by bank card :
- The card has never been used : no internet or telephone purchases can be made with a “carte bleue” bank card until it has been used to withdraw money from a cash dispenser
- The card has reached its expiry date
- Your purchase limit has been reached
- We accept Mastercard and Visa cards only
In case of difficultly, please contact your bank to seek a solution.
I need an invoice or certificate for my stay
These documents can be provided on request at the campsite during your stay.
Are your establishments VACAF-approved?
No, our sites have not been certified by VACAF.
I’d like a pitch near the pool or in a quiet corner. Can I choose?
When you book, you have the possibility of stating your pitch preferences. However, Oléla is unable to guarantee that such requests will be satisfied. Your pitch number can only be given on your day of arrival.
2. Arrival at your holiday destination
What documents do I need to check in?
You will need the exchange voucher that was sent to you after payment of the balance. If you haven’t received one, please check your spam email. Otherwise, you can request your exchange voucher from our booking service on +33 (0)2 51 20 41 94, or from our partner through whom your stay was booked.
From what time can I get access to my pitch/rental unit?
- For pitches, from 3pm.
- For rentals, from 4pm.
By what time must I vacate my pitch/rental unit?
- For pitches, by 12 noon
- For rentals, by 10 am.
Can I have a map of the campsite before my holiday?
Campsite maps cannot be provided until you arrive. However, for any special request, you can contact our booking service on +33 (0)2 51 20 41 94. The campsite manager will do everything in his power to satisfy your request.
Can I bring my pet with me?
One pet is allowed per pitch, for a fee of €5.00 per night or €35.00 per week. A vaccination record must be shown on arrival. Class 1 and class 2 dogs are not allowed on the campsite. Pets are not allowed in our “Standing” range accommodation or in the gites.
3. Your rental unit / pitch
Do the rental units include blankets/duvets and pillows?
At all Oléla’s establishments and in all rental units, duvets and pillows are provided (the number depends on the capacity of the rental unit).
Is it too late for me to rent a television or a barbecue?
Contact one of our holiday advisors as soon as possible on +33 (0)2 51 20 41 94 to reserve any extra items (limited availability).
We have booked a mobile home for 6 people, but there is a baby with us as well as 6 adults?
In the interests of safety and in compliance with regulations, the maximum number of people indicated includes babies and must not be exceeded. If the number of people exceeds the unit’s indicated maximum capacity, the manager may refuse admission to the site.
4. Admission to the swimming pool
Can I wear swimming shorts in the pool area?
In the interests of comfort, hygiene and safety, men, children and infants must wear proper swimming briefs. Women may wear one-piece swimsuits, bikinis or trikinis. Boardshorts, bermuda shorts, boxer shorts, burkinis or any other long items of clothing are strictly prohibited in our water parks. Any person wearing swimwear that does not comply with these rules will be forbidden to enter the water park.
Compulsory wristband
On some of our campsites, it is compulsory to wear the campsite wristband, for security reasons and to avoid unwanted intrusions.