Terms and Conditions Maison Esperanza

Definitions

• ORDER or RESERVATION or RENTAL: purchase of Services.
• SERVICES: rental accommodation.
• ACCOMMODATIONS: rooms and apartments.
  

Article 1 - Scope of application

• These General Terms and Conditions of Sale apply, without restriction or reservation to any rental of accommodation in the Esperanza establishment to non-professional Customers ("the Customers" or "the Customer") on its website www.olela.fr or by telephone on +33 (0)2 51 20 41 94. These Terms and Conditions apply to all reservations at the Esperanza establishment. The main characteristics of the Services are presented on the website www.olela.fr.
• The Customer is required to read them before placing an Order. The choice and purchase of a Service is the sole responsibility of the Customer. The Service Provider's contact details are as follows: Oléla, 4 rue Auguste Herbert 85560 Longeville-Sur-Mer.
• These conditions apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for Services.
• These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer.
• The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them by ticking the box provided for this purpose before implementing the online Order procedure, as well as the general terms and conditions of use of the www.olela.fr website. For all telephone Orders, these General Terms and Conditions of Sale are sent to you by e-mail.
• As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website at the date the Order is placed.
  

Article 2 - Reservations

• The Customer selects on the website the services he/she wishes to Order, according to the following modalities: the Customer selects himself/herself, the establishment, the dates, the number of participants and the type of rental desired, as well as the services. It is the Customer's responsibility to check the accuracy of the Order and to report any errors immediately. The Order will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the Order by e-mail.
• Any Order placed on the www.olela.fr website or by telephone on +33 (0)2 51 20 41 94 constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
• Any Order is nominative and may not, under any circumstances, be transferred.
• The Service Provider offers stays for family or professional purposes. It reserves the right to refuse any booking which is contrary to this principle, or which seeks to divert it. The accommodations offered are intended exclusively for individual Customers.
• Minors unaccompanied by their parents or legal guardians are not permitted on the premises.
• The Provider reserves the right to cancel any Order validated in the presence of minors unaccompanied by their parents or legal guardians. Any sums paid will not be refunded.
• The plans and photos presented on our communication media are non-contractual.
  

2.1. Groups

• The establishment, with its 27 rooms and 5 apartments, can be privatized for any type of event: wedding, seminar, cousinade, anniversary... For all inquiries, please contact Oléla customer service on +33 (0)2 51 20 41 94.
  

Article 3 - Rates

• The Services offered by the Provider are provided at the rates in force on the website www.olela.fr or by telephone, when the Order is recorded by the Provider. Prices are expressed in Euros and include VAT at the rate of 10% applicable on the day they are determined. Any subsequent change in the applicable VAT rate, occurring between the time when the rates were determined and the invoicing of the stay, will result in a correlative change in the price including VAT, which the Customer accepts without reservation.
• Rates take into account any discounts that may be granted by the Provider on the www.olela.fr website or by telephone.
• These rates are firm and non-revisable during their period of validity, as indicated on the website www.olela.fr or by telephone, the Provider reserving the right, outside this period of validity, to modify prices at any time.
• The payment requested from the Customer corresponds to:
  - for the rental of a room: 30% of the total amount of the stay. The balance is to be paid on site on the day of arrival,
  - for apartment rental: 30% of the total amount of the stay + travel insurance (optional). The balance is to be paid no later than 30 days before arrival.
• An invoice is drawn up by the Provider and given to the Customer upon provision of the Services ordered.
  

3.1. Tourist tax

• The tourist tax, collected on behalf of the commune / community of communes, is equivalent to 4% of the total amount excluding tax of the accommodation + 10% departmental share. It is valid from 01/01 to 31/12 and its amount is applied to all persons aged 18 and over.
• If the amount of the tax increases, the Customer will be asked to pay the balance.

Article 4 - Terms of payment

4.1. Deposit

• The Order becomes final upon receipt of the deposit and all requested information, and after approval by the Provider.
• For room or apartment rentals, the Order must be accompanied by a payment corresponding to 30% of the total amount of the stay as a deposit + travel insurance (optional and valid only for apartments).
• For all room reservations, the balance of the stay must be paid on site on the day of arrival. For apartment bookings, the balance must be paid no later than 30 days before arrival, failing which the reservation will be cancelled.
  

4.2. Payments

• Payments made by the Customer will not be considered final until actual receipt of the sums due by the Provider.
  

4.3. Non-compliance with payment terms

• In addition, the Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.
  

4.4. Means of payment

• The Customer may not be charged any additional fees in excess of the costs incurred by the Service Provider for the use of a means of payment.
• Payment may be made by credit card, vacation voucher, bank cheque made payable to the establishment (not accepted less than 30 days prior to arrival) or bank transfer (an RIB from the establishment will be sent to you on request to customer service). For payment with a virtual card number, please contact our customer service department directly on +33 (0)2 51 20 41 94.
  

Article 5 - Provision of services

5.1. Provision and use of services

• Accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure.
• Accommodation is intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people, bearing in mind that a baby counts as one person. If the number of people exceeds the maximum capacity of the accommodation, the Provider reserves the right to refuse access to the establishment and the sums paid will not be reimbursed.
• For any stay in an apartment, the accommodation must be returned in the same state of cleanliness as when delivered. If this is not the case, the tenant must pay a fixed fee of €200 for cleaning. Any damage to the accommodation or its accessories will be immediately repaired at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
• The Provider cannot guarantee any particular request made at the time of the Order. The accommodation number will be communicated to you on arrival.
  

5.2. Security deposit

• For any stay in an apartment, a security deposit by credit card of €200 is required from the tenant on the day the keys are handed over and is returned within 8 days from the end of the rental period, subject to any deduction of the costs of refurbishment.
• This deposit does not constitute a limit of liability.

Article 6 - Delay, interruption or cancellation of stay by the customer

• No reduction will be granted in the case of late arrival, early departure or change in the number of people (whether for all or part of the planned stay).
  

6.1. Modification of room stay

• In the event of cancellation or modification of the reservation by the Customer after its acceptance by the Provider, for any reason whatsoever other than force majeure, the following conditions will apply:
  • until D-5: no charge,
  • between D-5 and D-1: amount of deposit,
  • between D-1 and D0 or no-show: 100% of stay.
• A premature departure will not give rise to any refund on the part of the latter.
  

6.2. Modification of apartment stay

• In the event of cancellation or modification of the reservation by the Customer after its acceptance by the Provider, for any reason whatsoever other than force majeure, the following conditions will apply:
  • up to D-30: 30% charge as breakage fee corresponding to the deposit paid,
  • between D-30 and D0: 100% charge as breakage fee.
• No reimbursement of sums paid will be considered, regardless of the modification request made. The following modification fees will be applied:
  • 15 € for any file under 350 €,
  • 30 € for any file between 351 € and 650 €,
  • 50 € for any file between 651 € and 1799 €,
  • 80 € for any file greater than or equal to 1800 €.
• Any change in the number of people that may lead to a variation in the amount of the fee in more or less must be specified on arrival (tourist tax). In the event of an inaccurate declaration by the client, the present contract will be terminated by operation of law and the sums paid will be retained by the Provider. It is possible, subject to acceptance, to change the name of a participant during the stay.
• A premature departure cannot give rise to any reimbursement on the part of the latter. Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.

6.3. Travel insurance

• For all apartment stays, the Provider offers you the option of taking out travel and holiday interruption insurance, through its partner Gritchen Affinity. This insurance offers the Customer the possibility of being reimbursed by Gritchen Affinity for the cost of cancelling their reservation in the event of an event preventing their departure, or for nights not used during their stay in the event of an event delaying their arrival or shortening their stay.
• The amount, corresponding to 5% of the accommodation price, is payable in full and only at the time of booking.
• The events covered are those set out in the general conditions of travel insurance available on our website www.olela.fr/assurance-voyage.
• In the event of an open claim, the Customer must notify the establishment directly of his withdrawal and contact Gritchen Affinity following the procedures described in the general conditions of travel insurance and this, within 10 days of the occurrence of the claim, and providing Gritchen Affinity with the necessary information with supporting documents.

Article 7 - Customer liability

7.1. Civil liability

• The Hosted Customer must be insured against civil liability. A certificate of insurance may be requested from the Customer before the start of the service.
  

7.2. Pets

• Pets are not permitted on the premises.
  

7.3. House rules

• House rules are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. In the event of non-compliance with the house rules, the Service Provider reserves the right to terminate the contract after giving 24 hours' notice. Any sums paid will be retained by the Provider.

Article 8 - Provider's liability - Warranty

• The Provider warrants the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect, arising from a fault in the design or execution of the Services ordered.
• In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
• The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 7 days of the Service Provider's finding of the defect or fault. Reimbursement will be made by credit to the Customer's bank account or by bank cheque sent to the Customer.
• The Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer and the Provider may not be considered responsible or in default for any delay or non-performance following the occurrence of an event of force majeure usually recognized by French case law.
• The Services provided through the Provider's website www.olela.fr comply with the regulations in force in France.

Article 9 - Right of withdrawal

Activities relating to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling.

Article 10 - Protection of personal data

• The Provider, drafter of the present, implements processing of personal data whose legal basis is:
• Either the legitimate interest pursued by the Provider when it pursues the following purposes:
  • prospecting,
  • managing the relationship with its Customers and prospects,
  • organizing, registering for and inviting to the Provider's events,
  • processing, executing, prospecting, producing, managing, monitoring Customers' requests and files,
  • drafting deeds on behalf of its Customers.
• Or compliance with legal and regulatory obligations when it implements processing for the purpose of:
  • preventing money laundering and the financing of terrorism and combating corruption,
  • invoicing,
  • accounting.
• The Service Provider retains data only for as long as is necessary for the operations for which they were collected, as well as in compliance with the regulations in force.
• In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to retention obligations or limitation periods.
• In terms of preventing money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with The Service Provider. For accounting purposes, data is kept for 10 years from the end of the accounting period.
• Prospects' data is kept for 3 years if no participation or registration in the Provider's events has taken place. The data processed is intended for authorized persons of the Service Provider.
• Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, portability and delete data concerning them.
• The individuals concerned by the processing implemented also have a right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as a right to object to commercial prospecting.
• They also have the right to define general and specific directives defining how they intend the above-mentioned rights to be exercised after their death:
  • by e-mail to the following address: rgpd@olela.fr,
  • by post to the following address: Oléla, Service Clients RGPD, 4 rue Auguste Herbert, 85560 Longeville-Sur-Mer, accompanied by a copy of a signed identity document.
• The persons concerned have the right to lodge a complaint with the CNIL.

Article 11 - Intellectual property

• The content of the www.olela.fr website is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
• Any total or partial reproduction of this content is strictly forbidden and is liable to constitute an infringement of copyright.
• In addition, the Service Provider retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc, produced (even at the Customer's request) with a view to providing the Services to the Customer. The Customer therefore refrains from reproducing or exploiting the said studies, drawings, models and prototypes, etc, without the express, written and prior authorization of the Service Provider, which may be conditional upon financial consideration.

Article 12 - Applicable law - Language

• These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
• These General Terms and Conditions of Sale are drawn up in the French language. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Article 13 - Disputes

• In the event of a dispute during your stay, the Customer must contact the establishment's reception within 24 hours. They may send a letter to Oléla Customer Service, 4 rue Auguste Herbert, 85560 Longeville sur Mer or an e-mail to relation.client@olela.fr, within 15 days of the end of their stay (after this time, the request will not be considered). No post-stay complaint will be considered if the facts were not reported to the establishment's reception during the stay. The Provider undertakes to give a reply within one month of receipt of the request.
• All disputes to which the purchase and sale operations concluded in application of these General Terms and Conditions of Sale may give rise, concerning both their validity, interpretation, execution, termination, consequences and their consequences and which could not be resolved between the Provider and the Customer will be submitted to the competent courts under the conditions of common law.
• The Customer is hereby informed that, in the event of a dispute, he may in any event have recourse to a conventional mediation procedure or any other alternative dispute resolution method.
• After having referred the matter to the establishment and failing a satisfactory response within one month, the Customer may refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on his website: www.mtv.travel.

Article 14 - Pre-contractual information - Customer acceptance

• The Customer acknowledges that, prior to placing his/her Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels and in particular:
  • the essential characteristics of the Services, taking into account the communication medium used and the Services concerned,
  • the price of the Services and ancillary charges,
  • information relating to the identity of the Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context,
  • information relating to legal and contractual guarantees and their implementation procedures; the functionalities of digital content and, where applicable, its interoperability,
  • the possibility of recourse to conventional mediation in the event of a dispute,
  • information relating to, termination terms and other important contractual conditions.
• The fact that a natural person (or legal entity) orders on the website www.olela.fr website and or by telephone on +33 (0)2 51 20 41 94, implies full acceptance of these Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
  

Version applicable from 27/11/2025