Special Conditions of Sale

3-month long-term offer

Definitions

  • ORDER or RESERVATION or RENTAL: purchase of Services.
  • SERVICES: rental accommodation or pitch.
  • ACCOMMODATIONS: tent, caravan, mobile leisure home and light leisure home.

Article 1 - Scope of application

  • These Special Conditions of Sale apply within the framework of our 3-month long-term offer, on the Oléla establishments concerned by the offer, to non-professional Customers ("the Customers" or "the Customer") by telephone on +33 (0)2 51 20 41 94.
  • The Customer is required to read them before placing any Order. The choice and purchase of a Service is the sole responsibility of the Customer. The Service Provider's contact details are as follows: Oléla, 4 rue Auguste Herbert 85560 Longeville-Sur-Mer.
  • These conditions apply only to stays covered by our 3-month long-stay offer.
  • These Special Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over our General Conditions of Sale or any other contractual document. In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer.
  • The Customer declares that he/she has read and accepted these Special Terms and Conditions of Sale. For all telephone Orders, these Special Conditions of Sale will be sent to you by e-mail (modification/cancellation free of charge possible within 24 hours after payment of the first instalment).
  • As these Special Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date the Order is placed.

Article 2 - Reservations

  • The Customer chooses the services he/she wishes to Order, as follows: the Customer requests the establishment, dates, number of participants and type of rental desired, as well as the services. It is the Customer's responsibility to check the accuracy of the Order and to report any errors immediately. The Order will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the Order by e-mail.
  • Any Order placed by telephone on +33 (0)2 51 20 41 94 constitutes the formation of a distance contract between the Customer and the Service Provider.
  • Any Order is nominative and cannot, under any circumstances, be transferred.
  • As part of the long-term offer, it is however possible to designate beneficiaries who will be able to enjoy the accommodation and services of the establishment to the same extent as the Customer. Beneficiaries must be designated on the Order and will be limited to 6 families, including adults and children.
  • Tenting is not permitted on the plot.
  • The Provider offers family-oriented stays, in the traditional sense. It reserves the right to refuse any booking which is contrary to this principle, or which seeks to divert it. The accommodation offered is intended exclusively for individual customers.
  • Minors unaccompanied by their parents or legal guardians are not permitted on the premises of our establishments.
  • The Provider reserves the right to cancel any Order validated in the presence of minors unaccompanied by their parents or legal guardians. The amounts paid will not be refunded.
  • The plans and photos presented on our communication media are non-contractual.

2.1. Groups

  • This offer is not intended for group stays.

Article 3 - Rates

  • The Services offered by the Provider are provided at the rates in force on the website www.olela.fr or by telephone, when the Order is recorded by the Provider. Prices are expressed in Euros and include VAT at the rate of 10% applicable on the day they are determined. Any subsequent change in the applicable VAT rate, occurring between the time the rates were determined and the time the holiday was invoiced, will result in a correlative change in the price including VAT, which the Customer accepts without reservation.
  • Rates take into account any discounts that may be granted by the Service Provider on the website www.olela.fr or by telephone.
  • These rates are firm and non-revisable during their period of validity, as indicated on the website www.olela.fr or by telephone, the Provider reserving the right, outside this period of validity, to modify prices at any time.
  • They do not include processing fees, which are invoiced in addition, under the conditions indicated on the www.olela.fr website and calculated prior to placing the Order.
  • The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
  • An invoice is drawn up by the Service Provider and given to the Customer upon provision of the Services ordered.

3.1. Tourist tax

  • The tourist tax, collected on behalf of the commune / community of communes, is not included in the rates. Its amount is determined per person per day and varies according to destination. It must be paid at the time of booking. Should the amount of the tax increase, the Customer will be asked to pay the remainder.


Article 4 - Terms of payment

4.1. Deposit

  • The Order becomes final upon receipt of the deposit and all requested information, and after approval by the Provider.
  • The Order must be accompanied by a payment corresponding to 25% of the total amount of the stay as a deposit + booking fees + cancellation insurance (optional). The balance of the stay is to be paid in 3 equal parts at the beginning of each month, from the time you take possession of the accommodation.

4.2. Payments

  • Payments made by the Customer will not be considered final until actual receipt of the sums due by the Provider.

4.3. Non-compliance with payment terms

  • In addition, the Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.

4.4. Means of payment

  • The Customer may not be charged any additional fees in excess of the costs incurred by the Service Provider for the use of a means of payment.
  • Payment may be made by bank card, Chèque-Vacances (Chèque-Vacances Connect accepted) or bank transfer (a RIB from the establishment will be sent to you on request to customer service). For payment with a virtual card number, please contact our customer service department directly on +33 (0)2 51 20 41 94.

Article 5 - Provision of services

5.1. Provision and use of services

  • Accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
  • Accommodation is intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people, bearing in mind that a baby counts as one person. If the number of people exceeds the maximum capacity of the accommodation, the Provider reserves the right to refuse access to the establishment and the sums paid will not be reimbursed.
  • It is strictly forbidden to connect one's electric vehicle to our accommodation.
  • Accommodation will be returned in the same state of cleanliness as on delivery.
  • Failing this, the hirer will be required to pay a fixed sum of 200 € for cleaning. Any damage to the accommodation or its accessories will be immediately repaired at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
  • The "Choice of pitch" service is available for all stays of more than 7 nights. Without the subscription to this service, no particular request formulated at the time of the order can be guaranteed by the Service Provider. In the event that these services cannot be honored for technical reasons beyond our control, or in the event of a change in our rental inventory, we will reimburse you. Under no circumstances will the cancellation of a service result in a total cancellation of the reservation or financial compensation.

5.2. Security deposit

  • A credit card security deposit of €400 (€200 for the accommodation and €200 for cleaning costs) is required from the tenant on the day the keys are handed over, and is returned within 8 days of the end of the rental period, less any deductions for repair costs.
  • An additional deposit may be required when renting equipment (bicycles, etc.).
  • An inventory sheet will be given to you on arrival; this must be returned to reception within 24 hours. For departures, we ask you to read carefully the instructions posted in the rental and to respect them. The Provider controls each accommodation.
  • This deposit does not constitute a limit of liability.
  • The Provider offers a pre check-in solution, from D-10 on www.olela.fr, "My account". 3 steps to save time at reception:
    • finalization and validation of all information in your Customer account,
    • registration of your bank details (encrypted by SSL security protocol) for online payment of additional services if required,
    • pre-authorization by bank imprint for: compensation for damage or theft within your rental, payment for services consumed on site and not settled.
  • Please note: your pre-check-in authorization is final and no modification, cancellation or refund of payment made online using this service is possible.


Article 6 - Delay, interruption or cancellation of stay by the customer

  • No reduction will be granted in the case of late arrival, early departure or change in the number of people (whether for all or part of the planned stay).

6.1. Modification

  • In the event of modification of dates or type of accommodation, the Provider will endeavor to accept, within the limit of a single request per stay for the current season and the same establishment, the request within the limits of availability.
  • No modification of Order whatsoever will be granted less than 30 days before arrival. No reimbursement of sums paid will be considered, whatever the request for modification made. The following modification fees will be applied:
    • 15 € for any booking less than 350 €,
    • 30 € for any booking between 351 € and 650 €,
    • 50 € for any booking between 651 € and 1799 €,
    • 80 € for any booking greater than or equal to 1800 €.
  • Any change in the number of people that may lead to a variation in the amount of the fee in plus or minus must be specified on arrival (tourist tax). In the event of an inaccurate declaration by the client, the present contract will be terminated by operation of law and the sums paid will be retained by the Provider. It is possible, subject to acceptance, to change the name of a participant during the stay.
  • Any request to reduce the length of stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.3.
  • The 3-month long stay offer is subject to a length of stay equal to 90 nights. Any reduction in this length of stay may result in a recalculation of the rate if the minimum duration conditions are no longer met.

6.2. Interruption

  • A premature departure cannot give rise to any reimbursement on the part of the latter.

6.3. Cancellation

6.3.1

  • In the event of cancellation of the reservation by the Customer after its acceptance by the Provider, for any reason whatsoever other than force majeure, the following conditions will apply:
    • Cancellation more than 30 days from arrival: 30% charge as breakage fee corresponding to the deposit paid,
    • Cancellation less than 30 days from arrival: 100% charge as breakage fee.
  • In all cases of cancellation, the booking fees, as well as the amount of cancellation insurance taken out, where applicable (article 3) will be retained by the Provider.

6.3.2

  • As an exception to paragraph 6.3.1, in the event that the Customer is forced to cancel the entire holiday due to government measures preventing participants from travelling (local confinement, travel ban), even though the campsite is able to fulfil its obligation and welcome them, the Provider will issue a credit note corresponding to the sums paid by the Customer, less the booking fees and the amount of the cancellation insurance taken out (article 3), which will remain the property of the Provider. This credit note, which is non-refundable and non-transferable, will be valid for 12 months.
  • The Provider offers to take out holiday cancellation and interruption insurance, through its partner Gritchen Affinity. This insurance offers the customer the possibility of being reimbursed by Gritchen Affinity for the cost of cancelling their booking in the event of an event preventing their departure, or for the nights not used during their stay in the event of an event delaying their arrival or shortening their stay.
  • The amount, corresponding to 5% of the accommodation price, is payable in full and only at the time of booking.
  • The events covered are those set out in the general conditions of cancellation insurance available on our website www.olela.fr/assurance-voyage.
  • In the event of an open claim, the Customer must notify Oléla of his/her withdrawal and contact Gritchen Affinity following the procedures described in the general terms and conditions of cancellation insurance and this, within 10 days of the occurrence of the claim, and providing Gritchen Affinity with the necessary information with supporting documents.


Article 7 - Customer liability

7.1. Civil liability

  • The Hosted Customer must be insured against civil liability. A certificate of insurance may be requested from the Customer before the start of the service.

7.2. Pets

  • Pets are accepted, under the responsibility of their owners, for a fixed fee of €200 for the duration of the stay and must be declared at the time of booking. Only one pet per pitch will be accepted. Vaccination certificate to be presented on site. 1st and 2nd category dogs, as defined in article L 211-12 of the French Rural and Maritime Fishing Code, are prohibited. Pets are not allowed in Prestige and Évolution accommodation.

7.3. House rules

  • House rules are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. In the event of non-compliance with the house rules, the Service Provider reserves the right to terminate the contract after giving 24 hours' notice. Any sums paid will be retained by the Service Provider.
  • Access to the aquatic areas is subject to regulations. Although the information below is not exhaustive, here is an extract of the main ones to know:
    - For reasons of hygiene and safety, only clothing suitable exclusively for swimming, fitted and short, is accepted: swimsuits with one or two pieces, swimming briefs or swimming shorts,
    - Wearing a wristband is compulsory at all times. Among other things, it gives access to the aquatic areas,
    - Minors must be accompanied by their parents or legal guardians to access the aquatic areas.


Article 8 - Provider's liability - Warranty

  • The Provider warrants the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect, arising from a defect in the design or manufacture of the Services ordered.
  • In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
  • The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 7 days of the Service Provider's finding of the defect or fault. Reimbursement will be made by credit to the Customer's bank account or by bank cheque sent to the Customer.
  • The Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer and the Provider may not be considered responsible or in default for any delay or non-performance following the occurrence of an event of force majeure usually recognized by French case law.
  • The Services provided through the Provider's website www.olela.fr comply with the regulations in force in France.


Article 9 - Right of withdrawal

Activities relating to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling.


Article 10 - Protection of personal data

  • The Provider, drafter of the present, implements processing of personal data whose legal basis is:
  • Either the legitimate interest pursued by the Provider when it pursues the following purposes:
    • prospecting,
    • managing the relationship with its Customers and prospects,
    • organizing, registering for and inviting to the Provider's events,
    • processing, executing, prospecting, producing, managing, monitoring Customers' requests and files,
    • drafting deeds on behalf of its Customers.
  • or compliance with legal and regulatory obligations when it implements processing for the following purposes:
    • the prevention of money laundering and the financing of terrorism and the fight against corruption,
    • invoicing,
    • accounting.
  • The Service Provider keeps data only for as long as is necessary for the operations for which it was collected and in compliance with the regulations in force.
  • In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to retention obligations or limitation periods.
  • In terms of preventing money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with The Service Provider. With regard to accounting, data is kept for 10 years from the close of the accounting period.
  • Prospects' data is kept for 3 years if no participation or registration in the Provider's events has taken place. The data processed is intended for authorized persons of the Service Provider.
  • Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, portability and delete data concerning them.
  • The individuals concerned by the processing implemented also have a right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as a right to object to commercial prospecting.
  • They also have the right to define general and specific directives defining how they intend the above-mentioned rights to be exercised after their death:
    • by e-mail to the following address: rgpd@olela.fr,
    • by post to the following address: Oléla, Service Clients RGPD, 4 rue Auguste Herbert, 85560 Longeville-Sur-Mer, accompanied by a copy of a signed identity document.
  • The persons concerned have the right to lodge a complaint with the CNIL.


Article 11 - Intellectual property

  • The content of the website www.olela.fr is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
  • Any total or partial reproduction of this content is strictly forbidden and is liable to constitute an infringement of copyright.
  • In addition, the Service Provider retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc, produced (even at the Customer's request) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or exploitation of the said studies, drawings, models and prototypes, etc, without the express, written and prior authorization of the Service Provider, which may be conditional upon financial consideration.


Article 12 - Applicable law - Language

  • These Special Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
  • These Special Conditions of Sale are drawn up in the French language. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.


Article 13 - Disputes

  • In the event of a dispute during your stay, the Customer must contact the establishment's reception within 24 hours. They may send a letter to Oléla Customer Service, 4 rue Auguste Herbert, 85560 Longeville sur Mer or an e-mail to relation.client@olela.fr, within 15 days of the end of their stay (after this time, the request will not be considered). No post-stay complaint will be considered if the facts were not reported to the establishment's reception during the stay. The Provider undertakes to give a reply within one month of receipt of the request.
  • All disputes to which the purchase and sale operations concluded in application of these Special Conditions of Sale may give rise, concerning both their validity, interpretation, performance, termination, consequences and their consequences and which could not be resolved between the Provider and the Customer will be submitted to the competent courts under the conditions of common law.
  • The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or any other alternative dispute resolution method.
  • In particular, he/she may have recourse free of charge to the following Consumer Mediator: CM2C to which we report electronically: https://cm2c.net or by post: CM2C, 14 rue Saint Jean, 75017 Paris.


Article 14 - Pre-contractual information - Customer acceptance

  • The Customer acknowledges that, prior to placing his Order, he has been provided, in a legible and comprehensible manner, with these Special Terms and Conditions of Sale and with all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels and in particular:
    • the essential characteristics of the Services, taking into account the communication medium used and the Services concerned,
    • the price of the Services and ancillary costs,
    • information relating to the identity of the Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context,
    • information relating to legal and contractual guarantees and their implementation procedures; the functionalities of digital content and, where applicable, its interoperability,
    • the possibility of recourse to conventional mediation in the event of a dispute,
    • information relating to, termination terms and other important contractual conditions.
  • The fact that a natural person (or legal entity) orders on the website www.olela.fr and or by telephone on +33 (0)2 51 20 41 94, implies full acceptance of these Special Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.

Version applicable from 04/12/2025